Privacy Policy

Who we are

OSRMPlus is operated by Logistr LLC. When this policy says “we”, “us”, or “our”, it means Logistr LLC.

What we collect

We collect only what is needed to provide the service.

• Account information. When you sign up, we receive your name and email address through our authentication provider (Clerk). We do not store passwords.
• Billing information. Payment details are handled entirely by Stripe. We store your Stripe customer ID and subscription status, not your card number.
• Support messages. If you contact us or open a support ticket, we store the content of that communication.
• Usage data. We track licence usage counts to enforce plan limits. We do not log the content of your routing queries.

What we do not collect

We do not collect routing query content, map data, GPS traces, or any data processed by the self-hosted Docker container. The container runs entirely on your infrastructure and does not phone home.

How we use your data

• To provide and maintain your account and subscription.
• To respond to support requests.
• To issue and manage licence keys.
• To send transactional emails related to your account (receipts, licence keys, support replies).

We do not sell your data. We do not use it for advertising. We do not share it with third parties except the service providers listed below.

Third-party services

• Clerk for authentication.
• Stripe for payment processing.
• Neon for database hosting.
• Forward Email for transactional email delivery.

Each provider has its own privacy policy. We encourage you to review them.

Data retention

We retain your account data for as long as your account is active. If you delete your account, we remove your personal information within 30 days. Billing records may be retained longer as required by law.

Cookies

We use only essential cookies required for authentication and session management. We do not use tracking cookies, analytics cookies, or advertising cookies.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it at any time by emailing support@logistr.com.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or through the dashboard.

Contact

If you have questions about this policy, email us at support@logistr.com.